Política de envío

What is your shipping policy?

Currently, ExceptMondays.com ships to the U.S. - Alaska, Hawaii, Puerto Rico, APO/FPO/DPO - and Canada. Currently, we do not ship outside of the United States and Canada.

ExceptMondays.com does not ship to PO Boxes.

Delivery Timeframe

ExceptMondays.com packages are shipped Monday through Friday from California.

Standard Ground orders should take 5 to 10 business days to arrive. Orders shipped to Alaska, Hawaii, Canada, Puerto Rico and military addresses can take up to 15 business days to arrive.

  • UPS Ground (5-7 business days)-  Free for orders over $75

Your shipping carrier options will vary depending on your shipping location and the weight of your order. Your available shipping methods and carriers will be generated during Checkout. 

All shipping methods operate on business days only. At this time we do not offer weekend or holiday shipping methods. 

UPS Ground (5-7 business days)

  • UPS Ground packages are generally delivered anytime Monday through Friday between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours Monday through Friday.
  • UPS Ground packages cannot be scheduled to arrive at a specific time of day. 
  • Ground Time-in-Transit Maps provide full-color U.S. maps illustrating the number of transit days for delivery via UPS ground services within the 50 states. 

Free Ground Shipping Promotion

To qualify for free standard ground shipping, you must meet a purchase subtotal of $75.00 worth of merchandise before taxes, shipping and handling. Does not include Exceptmondays.com e-gift cards. 

All orders to Alaska, Hawaii, Canada, Puerto Rico, and APO/AFO do NOT qualify.  

 

Address Changes 

For UPS address changes, we encourage customers to create a “UPS My Choice” membership, which allows them to use features to reschedule or redirect delivery to an alternative address or The UPS Store. Additionally, upgraded packages may arrive one day earlier.

Lost Packages

PLEASE NOTE: All lost packages must be reported within 15 days of your order's ship date

If you are reporting a lost package, please ensure the following steps are taken before contacting customer service.

Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.

If you still are unable to find your package, please contact us, and we will be happy to start a claim with the shipper.

Please note that package claims can take up to 8 business days to be completed.

During the claim process, the shipper will contact you to investigate this case.

Once the claim is closed, we will assist with a refund/replacement.

    Have more questions? Submit a request to Exceptmondays.com